Privacy Policy
Version 1.3 · Effective 4 October 2026
NamLingo ("we", "us", "our") helps English speakers learn Thai. This policy explains what personal information we collect, why we collect it, and the rights you have over it. NamLingo is a service operated by NamLingo Ltd, a company registered in England & Wales under company number 17352540, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Information we collect
- Account details you provide: your name and email address.
- Authentication data: the credentials used to sign in to and secure your account.
- Learning data: your lesson progress, saved to your account so you can continue where you left off.
- Your marketing choice: whether you have consented to marketing messages, and when you last changed that.
- How you found us: if you arrived through one of our adverts or another tracked link, the campaign label it carried (for example "google / cpc / learn-thai"), recorded once when your account is created.
We do not collect or store payment card numbers or billing addresses — those are handled entirely by our payment processor, Stripe (see below).
How we use your information
We use your information to provide the service (create and secure your account, deliver lessons, and remember your progress), to process your subscription, and to keep the service safe and working. Our legal basis for this processing is the performance of our contract with you.
We use that campaign label only to understand which of our adverts and links bring people to NamLingo. It is stored with your account on our own systems; we do not share it with advertising platforms, and no cookies are used to capture it. Our legal basis for this is our legitimate interest in knowing whether our advertising works.
Marketing messages
Marketing messages are entirely optional and off unless you ask for them. When you create an account you can choose to receive occasional news and offers from NamLingo — for example new lessons and features, or a reminder if your free trial has ended. We do not send them to anyone who has not asked.
Our legal basis for this is your consent, which is separate from the contract basis above: declining changes nothing about your account or your access.
You can change your mind at any time from the Marketing preferences section of your account page. Withdrawing consent stops future marketing messages; it does not affect messages we must send about your account, such as confirming your email address, resetting your password, or telling you about a payment.
We record whether you have given consent and when you last changed that choice, so we can show the correct setting and demonstrate the basis on which we contacted you.
Cookies and similar technologies
We use only essential cookies and similar browser storage: to keep you signed in, and — during checkout — for payment fraud prevention by Stripe.
We also use Umami to count page views and see where visitors arrive from. Umami sets no cookies and stores nothing on your device, does not identify you, and does not follow you across other sites — so no cookie consent banner is required. We do not run advertising on our website of any kind.
Signing in with Google, Apple, or Facebook
You can create an account or sign in using Google, Apple, or Facebook. When you do, we receive basic profile information from that provider — typically your name, email address, and a unique account identifier — which we use only to create and authenticate your account. Apple's "Hide My Email" option may give us a private relay address instead of your real email.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Service providers (subprocessors)
We share personal data only with the service providers that operate NamLingo on our behalf:
| Provider | Purpose | Data involved |
|---|---|---|
| Stripe | Subscriptions & payments | Name, email, payment & billing details (held by Stripe) |
| Google / Firebase | Sign-in, identity, and audio generation | Email, account identifier, authentication data |
| Neon | Database hosting (United Kingdom) | Name, email, lesson progress |
| Vercel | Application & API hosting (United Kingdom) | Request data, IP address in logs |
| Sentry | Error monitoring (European Union) | Error reports, which may include an account identifier |
| Resend | Transactional email delivery (United States) | Your email address, and the content of account emails we send you (such as an email-confirmation or password-reset link) |
| Umami | Website analytics (United States and European Union) | Pages visited, referring site, country, browser and device type. Your IP address is used only to generate an anonymous visitor hash and to determine your country — it is not stored. No cookies, no account identifier |
Where your data is processed
Our application and database are hosted in the United Kingdom (London). Some providers (such as Stripe, Google, Resend and Umami) may process limited data outside the UK; where they do, they provide appropriate safeguards.
Children
NamLingo is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18.
Your rights
Depending on where you live, you have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these, please contact us.
Contact
For any privacy question, or to exercise your rights, contact us at privacy@namlingo.com.
NamLingo Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.